Sales Policy

Effective Date: January 6, 2025

At Hopnapo, we are committed to providing high-quality footwear and ensuring a smooth and secure shopping experience for all our customers. Please read our Sales Policy carefully to understand how we process orders, payments, and customer transactions.

1. Product Availability
All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and offer alternative products or issue a refund if the item cannot be restocked.

2. Pricing and Payment

  • All prices listed on our website are in U.S. dollars (USD) and include applicable taxes, unless stated otherwise.
  • We accept payment via credit cards, debit cards, PayPal, and other payment methods as listed on the checkout page.
  • Prices are subject to change without notice. However, any changes will not affect orders that have already been confirmed and processed.

3. Order Confirmation
Once your order is placed, you will receive an order confirmation email with details of your purchase. This email will serve as proof of your order and should be kept for your records. If there are any issues or discrepancies with your order, please contact us immediately.

4. Sales and Discounts
Hopnapo may offer sales, promotions, or discount codes from time to time. These discounts are applied during the checkout process and are subject to specific terms and conditions:

  • Discount codes are valid for a limited time and cannot be combined with other offers unless explicitly stated.
  • Sales items are often final sale and may not be eligible for returns or exchanges, unless specified.
  • We reserve the right to modify or cancel promotions at any time without prior notice.

5. Shipping and Delivery

  • Hopnapo offers standard shipping within the United States. Shipping fees are calculated during checkout based on the delivery address and the weight of the order.
  • Orders are typically processed within 1-2 business days of receipt and are shipped via our trusted courier partners.
  • Shipping times vary depending on your location. Tracking information will be provided once the order has been dispatched.

6. International Orders
Currently, Hopnapo ships to U.S. addresses only. For international shipping inquiries, please contact our customer service team at [email protected].

7. Order Cancellations
Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact our customer support team immediately at [email protected]. After 24 hours, orders will be processed, and cancellations may not be possible.

8. Sales Tax
Sales tax is applied to orders based on the shipping address and local tax regulations. The applicable tax amount will be shown at checkout.

9. Customer Responsibility
It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete. Any issues arising from incorrect or incomplete addresses may result in delays or additional shipping charges.

10. Liability
Hopnapo is not responsible for any loss, damage, or theft of goods once they have been shipped. However, we will work with you to resolve any issues and ensure that you receive your order.

If you have any questions or need further clarification on our Sales Policy, please feel free to reach out to us at [email protected]. We are here to assist you and ensure your shopping experience is exceptional.