Shipment Policy
Effective Date: January 6, 2025
At Hopnapo, we are committed to delivering your premium footwear in a timely and secure manner. This Shipment Policy outlines our procedures for shipping, delivery times, and associated costs. Please read the policy carefully to understand how we handle your orders.
1. Order Processing Time
Once your order is placed, it will be processed within 1-2 business days. Orders are typically shipped on weekdays (Monday through Friday) and not on weekends or public holidays. After processing, you will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods and Costs
We offer a variety of shipping options depending on your location:
- Standard Shipping: Delivery within 5-7 business days (USA only)
- Expedited Shipping: Delivery within 2-3 business days (USA only)
- Next-Day Shipping: Available for certain locations with delivery on the next business day (USA only)
Shipping costs are calculated based on the delivery address and the weight of your order. The applicable shipping fees will be displayed during the checkout process before finalizing your order.
3. Shipping to the United States
We currently offer shipping services within the United States. Our shipping partners include trusted carriers such as UPS, FedEx, and USPS. We strive to ensure your order arrives safely and on time, but please note that delivery times may vary due to circumstances beyond our control (e.g., weather conditions, delays by the carrier).
4. International Shipping
At this time, we only ship to addresses within the United States. For international shipping inquiries, please contact our customer support team at [email protected]. We are working to expand our shipping options and will update our website once international shipping is available.
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track the progress of your delivery. You can use this information to monitor your package’s journey and expected delivery date.
6. Shipping Delays
While we strive to process and ship all orders promptly, unforeseen circumstances (such as carrier delays, weather conditions, or high demand during peak seasons) may cause shipping delays. If your order is delayed, we will notify you as soon as possible and provide updated tracking information if available.
7. Shipping Address Accuracy
Please ensure that the shipping address you provide during checkout is correct and complete. We are not responsible for delays or errors caused by incorrect or incomplete addresses. If you notice any mistakes in your shipping address after placing an order, please contact us immediately at [email protected] to make corrections before shipment.
8. Order Pickup
At this time, we do not offer in-store pickup for orders. All orders are shipped directly to the address provided at checkout.
9. Delivery Issues
If your package is lost, damaged, or delayed in transit, please contact our customer service team at [email protected]. We will assist you in resolving the issue, including working with the shipping carrier to trace or resolve the problem.
10. Multiple Shipments
In some cases, items within the same order may be shipped separately if they are coming from different warehouses or if there are any backorder issues. You will receive separate tracking information for each shipment.
11. Signature Requirement
Certain high-value orders may require a signature upon delivery to ensure that the package is received by the correct recipient. If a signature is required, this will be indicated at checkout, and you will be notified via email.
If you have any further questions regarding shipping or need assistance with your order, feel free to contact us at [email protected].
Thank you for choosing Hopnapo!