Refund and Returns Policy

Effective Date: January 6, 2025

At Hopnapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind. Please read our policy below for details on how to return or exchange your items.

1. Return Window
You may return any unworn, unused, and undamaged items within 30 days of the delivery date for a full refund or exchange. All returned items must be in their original condition, including original packaging, tags, and labels.

2. How to Return an Item
To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization.
• Provide your order number, item(s) you wish to return, and reason for the return.
• Our customer support team will send you return instructions along with a return shipping label (if applicable).
• Once we receive the returned item(s), we will process your return or exchange.

3. Refund Process
Once we receive and inspect the returned item, we will issue a refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged items).

4. Exchanges
If you prefer to exchange an item for a different size or color, you can do so within the same 30-day return window. Please contact us to arrange an exchange, and we will send you the replacement item as soon as the original item is returned.

5. Non-Returnable Items
Some items are non-returnable, including:

• Gift cards
• Sale or discounted items (unless stated otherwise)
• Items marked as final sale

6. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error in the order. If you received a return shipping label, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return and send you a replacement or issue a refund, depending on your preference.

8. International Returns
For international orders, customers are responsible for return shipping fees. Please ensure that the item is returned in its original condition to be eligible for a refund or exchange.

If you have any questions or need assistance with a return, feel free to reach out to our customer support team at [email protected]. We’re here to help!